Quality
Quality and Environment Management
For our customers and partners, it is important to know that our quality management system ensures product quality and safety throughout the process of purchasing, warehousing and distribution of products to customers.
Quality System
The Highest Quality Standards.
The quality system is aligned with European and Bosnia and Herzegovina laws, regulations, and guidelines to ensure that the customer—i.e., the patient—receives a safe, compliant, and high-quality medicine, medical device, dietary supplement, and cosmetic product from the Oktal Pharma portfolio.
To This End, Oktal Pharma Introduced the Following Quality and Enviroment Management Systems:
ISO 9001 for Quality Management
DDP guidelines, according to the applicable regulations in Bosnia and Herzegovina
For the purpose of continuous monitoring of the quality of products and services, responsible and qualified persons have been appointed, trained in accordance with applicable European and Bosnia and Herzegovina laws, and are continuously available.
Quality Policy
The Key to Oktal Pharma's Success.
The foundation of Oktal Pharma’s quality and business success lies in a comprehensive understanding of market demands and customer needs, achieved through skilled and forward-looking personnel, cost management, investment in equipment and technology, optimal planning, and flexibility across all business operations.
Business Principles
Basic Business Principles.
Oktal Pharma bases its operations on understanding and meeting customer needs and expectations, providing greater value than competitors, managing risks, and identifying opportunities in line with stakeholder expectations.
Oktal Pharma trains its employees and continuously improves its management systems in order to meet customer needs better and faster than others.
Goals
Oktal Pharma's Long Term Goals.
The long-term goals of Oktal Pharma are to build a strong and modern pharmaceutical wholesaler, capable of achieving the highest standards in trade, representation, market research, and the promotion of pharmaceutical and medical science, as well as environmental protection and sustainable business operations in Bosnia and Herzegovina.
We Will Achieve This Through:
Continuous improvement of service quality and maintenance of an integrated management system, as a priority for all Oktal Pharma employees
Promoting a process approach and a risk management based approach
Introducing new products on the Croatian market according to the needs of healthcare workers and consumers
Regular monitoring and measurement of process efficiency, integrated quality management and environmental management systems, and continuous improvement of Oktal Pharma operations
Monitoring, measuring and constantly improving customer satisfaction and that of other stakeholders as a fundamental measure of service quality
Continuous acquisition and application of know-how, and new process and management technology
Continuous focus on rational use of energy and natural resources
Promoting awareness, and systematic monitoring and analysis of processes and activities on the environment, recognising our own environmental impact and, consequently, setting and achieving goals which will contribute to the development of an effective and supervised environmental management system and prevention of environmental incidents
Continuous development of knowledge and skills of our employees
Certificates
