SERVICES

SERVICES

Oktal Pharma’s business approach emphasises professional relationships with clients and the building of trust in Oktal Pharma as a reliable business partner. 

We regularly improve the quality of additional services we offer to our partners.

SERVICES FOR SUPPLIERS

 

Thanks to our extensive knowledge and experience, we can offer wide range of additional services to
more than 80 domestic and foreign suppliers with whome we cooperate.
 

RENTAL OF WAREHOUSE SPACE AND RELATED SERVICES

Oktal Pharma offers complete logistics packages able to match any challenge in the rental of warehouse space and related services.

Expert employees and technical solutions, setup in accordance to high standards, are in complete compliance for warehousing of medicinal products, medical devices and other products, thus enabling Oktal Pharma to offer full service support to its partners.

These service support can range from “turn the key” solutions - supporting the logistic process in whole, to renting a specific warehouse area/rack-shelf, office facilities, support in distribution, stock manipulation within warehouse and other related operations.
 

RENT-a-REP SERVICES


For more than 23 years, Oktal Pharma has been gaining experience in representing pharmaceutical companies from all over the world.

The continuous development of knowledge and competencies of medical and sales teams in line with international industry standards enables us today to offer these services to our partners with the aim of promoting their products to healthcare professionals.

The RENT-a-REP services are tailor made based on individual requirements of every partner.  

TELEMARKETING


The telemarketing service is implemented through the Oktal Pharma call centre which includes customer notification processes via email channels or by sending newsletters, distribution of printed leaflets with invoices, direct oral communication during every call made by the pharmacy for the duration of the service period and reporting after implementation.

Every element can be customised to suit different needs and requirements of the client.
 
The Oktal Pharma call centre includes 7 telephone sales agents who communicate with customers from Bosnia and Herzegovina.



Advantages of Oktal Pharma telemarketing:

  • Extensive experience in offering new products and managing sales campaigns,
  • The offer to the customer is communicated by a “known” telephone sales agent with whom the customer maintains communication on a daily basis,
  • Offer is communicated to person responsible for purchasing, 
  • Flexibility in creating offers which satisfy clients needs. 

REGULATORY SERVICES AND PHARMACOVIGILANCE


Oktal Pharma offers local support in regulatory affairs and pharmacovigilance, and a wide range of regulatory and pharmacovigilance services for medicinal products, medical devices, food for special medical purposes, cosmetic products and food supplements.

Available services also include:

  • maintaining the marketing authorisation throughout the product life cycle (preparing and submitting registration documentation and requests to the  regulatory Authorities)
  • monitoring and implementation of regulatory requirements
  • review of promotional materials
  • services of the local responsible person for pharmacovigilance (local QPPV) and deputy
  • local pharmacovigilance system and all necessary local pharmacovigilance activities (handling reports of adverse events, local scientific and medical literature screening, education, implementation of risk minimisation measures and others)
  • local vigilance and cosmetovigilance systems.

+

years of experience in representing international pharmaceutical companies

telephone sales agents

,800,000+

packaged products in a year

,500m2

office and warehouse space for rent

For more information, please contact us at:

t: +387 33 777 277 
e: oktal-pharma@oktal-pharma.ba